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Choose the service level for your mail operations
Select the plan that matches your email security requirements, internal expertise, and expected support demand.
All plans include stable updates and every Proxmox Mail Gateway feature. Subscriptions are priced per host and include unlimited users and unlimited domains.
PREMIUM
Maximum coverage for business-critical email infrastructure
per host
€1,900 annual total per host
For high-impact email security operations
- Unlimited support tickets
- 2-hour response time1
- Remote support via SSH & HTTPS
- Offline subscription key activation
- Support via Customer Portal
- Complete feature set
- Stable & secure updates
Self-service online purchase
STANDARD
Balanced coverage for established email security teams
per host
€1,260 annual total per host
For day-to-day email security operations
- 15 support tickets per year
- 4-hour response time1
- Remote support via SSH & HTTPS
- Offline subscription key activation
- Support via Customer Portal
- Complete feature set
- Stable & secure updates
Self-service online purchase
BASIC
Essential assurance for smaller email environments
per host
€540 annual total per host
For teams needing occasional assistance
- 5 support tickets per year
- 1 business day response time
- Support via Customer Portal
- Complete feature set
- Stable & secure updates
Self-service online purchase
1 Guaranteed first response time for critical support requests (Severity 1) during the applicable business hours. Prices are net; VAT is added where applicable. Subscription term: one year from purchase.
Threat Detection
- SpamAssassin filtering — score messages with continuously updated rules
- ClamAV antivirus — detect viruses, Trojans, malware, and other threats
- Attachment inspection — analyze documents and images for hidden spam
- Inbound and outbound scanning — protect the complete email flow
SMTP Defense
- Receiver verification — reject mail for nonexistent recipients early
- SPF validation — detect forged sender addresses
- DNSBL and SURBL checks — block known senders and malicious links
- Greylisting — reduce unwanted traffic before message transfer
Policy & Content Control
- Object-oriented rule system — build policies from reusable objects
- Flexible match conditions — filter by sender, recipient, time, and content
- Configurable actions — accept, block, quarantine, notify etc.
- Block- and welcomelists — tune handling for trusted and unwanted mail
Quarantine & User Experience
- Responsive spam quarantine — manage quarantined mail on desktop and mobile
- Shared mailbox support — track seen messages for shared recipients
- Privacy-aware previews — load external HTML images only on demand
- Flexible login links — send or securely share recipient access
Tracking & Reporting
- Message Tracking Center — trace filtering and final delivery status
- Unified log search — query related mail events
- Real-time system log — inspect and filter current service activity
- Email statistics — analyze mail volume, spam, and threat trends
High Availability
- Application-level clustering — maintain resilient mail filtering
- Central configuration — manage settings from the cluster master
- Secure node synchronization — replicate configuration through a VPN tunnel
- MX load balancing — distribute traffic and remain available
Identity & Management
- OpenID Connect SSO — integrate external identity providers
- Multiple authentication realms — separate and organize administrator access
- Two-factor authentication — strengthen management access
- Web interface, CLI, and API — administer and automate from one platform
Deployment & Data Protection
- Universal mail proxy — integrate with Exchange, Postfix, and other MTAs
- Flexible deployment — run on bare metal, a VM, or an LXC container
- Automated installation — deploy unattended from an answer file
- Encrypted PBS backups — protect configurations, rules, and statistics client-side
Partner With Our Sales Team
Planning a large-scale Proxmox Mail Gateway deployment?
Let us simplify your purchasing journey. If your organization requires coordinated procurement, custom subscription planning, or assistance with internal approvals, our specialists are ready to guide you toward an effective email security strategy.
Enterprise email security assurance
Expert support is a core email security requirement
For infrastructure that protects business communications, qualified product support is part of the control environment. Internal policy, customer commitments, external audit criteria, and sector or government regulation can require a documented vendor escalation path, tested updates, and demonstrable operational resilience.
Operational stability
Keep email security systems on a stable package stream with extensively tested updates and security enhancements.
Expert escalation path
Give your email team a direct route to Proxmox specialists when critical delivery or filtering issues require deeper product expertise.
Predictable annual coverage
Plan subscription costs per host with unlimited users and unlimited protected domains.
For non-production use
Community subscription
Running Proxmox Mail Gateway in a home lab, technical learning environment, or professional test setup? Community provides the complete feature set and stable updates without an enterprise technical support entitlement.
Need support for production email security?
Choose Basic, Standard, or Premium
above for access to Proxmox technical support.
COMMUNITY
Stable updates for independent and non-enterprise environments
Subscription FAQ
What to know before purchasing
How many subscriptions do I need?
A subscription is required for each Proxmox Mail Gateway host. Every subscribed host includes unlimited users and unlimited protected domains.
Are Proxmox Mail Gateway features limited by subscription level?
No. Spam and virus detection, SMTP filtering, the object-oriented rule system, quarantine, message tracking, high availability, and all other Proxmox Mail Gateway features are available at every level. Plans differ by technical support entitlement, ticket allowance, and response time.
What does “response time” mean?
It is the guaranteed first response time for a critical support request (Severity 1) submitted through the Proxmox Customer Portal. Coverage applies during the business hours defined in the subscription agreement.
Can my organization purchase without using the Online Shop?
Contact sales at sales@proxmox.com to discuss your purchasing requirements. Qualified Proxmox resellers can also provide local purchasing, consulting, implementation, and support services.
What support is included with Community?
Community includes the complete feature set and stable updates but not ticket support from the Proxmox enterprise support team. Assistance is available through the public Proxmox community forum.
What are the enterprise support business hours?
Ticket support for Basic, Standard, and Premium is available Monday through Friday, 07:00–17:00 CET/CEST on Austrian business days. Qualified resellers may offer support in other time zones and local languages. Please contact sales@proxmox.com if you have requirements beyond the standard offerings.
Choose your route to supported email security
Purchase online today, or start a conversation about your organization’s requirements.