Support for Proxmox Backup Server

There are many ways you can get support for the Proxmox Backup Server: If you have a technical request you can submit a ticket to the Proxmox experts, or ask a question in the community forum. You can study the documentation or watch some video tutorials.

Subscriptions

Proxmox subscription plansA subscription for Proxmox Backup Server is the easy and affordable solution to get access to the stable Proxmox Enterprise Repository, regular software updates and security enhancements, as well as technical support from the Proxmox support team. By combining great, open-source software with high-quality services and support, a Proxmox Subscription helps you to deploy and maintain the best stable and robust open-source backup solution in your organization.

Subscriptions include:

  • Access to the stable Enterprise Repository
  • Regular software updates via GUI
  • Technical support in English or German
  • Email-based support ticket system
  • Public support forum moderated by Proxmox developers

Choose your subscription plan


Customer Portalproxmox enterprise support tickets

Create and manage your support tickets easily via the Proxmox Customer Portal. The help desk is the right place if you have a technical request and need help from the Proxmox experts to get a problem solved.

The customer portal is available to all subscribers with a Basic, Standard, or Premium subscription: Submit a support ticket


Community Forum

The Proxmox support forum is backed by a great community and is the right place to start if you have a question on Proxmox Backup. You can post your request or browse already answered questions.

Search the Proxmox Support Forum


Documentation

The documentation for the Proxmox Backup contains the complete administration guide. It is also included in each Proxmox Backup Server installation, and is accessible via the contextual or general help buttons.

Proxmox Backup Documentation


Project Page

Take a look at the project page of the Proxmox Backup Server project. There you'll find HOW-TOs, the roadmap and release history, a quick installation guide, and much more.

Go to Proxmox Backup project page


Mailing List (for technical questions)

Join the Proxmox support and development discussion which continually takes place within our mailing lists. Proxmox has a mailing list called Proxmox Users pbs-devel which you can join or just browse. 

pbs-devel (use this list for development and technical questions): 
PBS Devel List: https://lists.proxmox.com/cgi-bin/mailman/listinfo/pbs-devel

Video Tutorials

Watch video tutorials for Proxmox Backup Server.

Proxmox Video Tutorials

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